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& Support

Important notifications for trip planning and your day of travel.

  • ▦ June 2024 Notification: New Cancellation Policy
    Policy Advisory. Our new cancellation policy on our services to Gambier Island (Bowyer Island) is 12 hours prior to departure. No refunds under 12 hours. No shows - no refunds.
  • ▦ March 2024 Notification: Price change on June 1, 2024
    Dear Cormorant Marine travellers. We will be raising our single fares on Cormorant Water Taxi trips to $33.00 per person on June 1, 2024. The price change will also affect mult-trip Cormorant eCards.
  • ▦ March 2024 Notification: New 20-trip Cormorant eCards are now available for purchase
    The new 20-trip Cormorant eCards are now available for purchase and provide a convenience for larger groups and busy travellers.
  • November 2023 Notification: Sunset Marina Parking. Please visit the office to pay for parking.
    Parking in Sunset Marina. Please visit the office to pay for parking. Thank you.
  • October 2023 Notification: Bowen Island Commuter Service final day October 26
    Due to low ridership Cormorant Marine will be discontinuing the commuter service. The final day of service was Thursday October 26th. We are in the process of suspending e-card sales on our site. Any outstanding e-card balances at the end of October will be refunded in full. Our payment service takes approx. 5 - 10 business days to process refunds. Refunds will be returned to the same card provided during the original purchase of the eCard. We had high hopes this service would have the ridership needed to go forward and are disappointed to have to cancel it. Please call if you have any questions. Thank you. 604-250-2630
  • June/July 2023 Notifications: Launching the new Cormorant eCard
    As of March 10, 2023, we launched the new Gambier Island Cormorant eCard. This is reminiscent of the now discontinued paper punch cards and give our valued Cormorant customers preferred pricing. The card is not refundable.
  • How to Rebook your Online Reservation
    Before booking any trips, ensure that you have created a Cormorant Water Taxi member ID with your email. Bookings that you make while logged on to Cormorant Water Taxi can be easily managed through My Bookings. Rebooking is free and fast and can be done online. Check our cancellation and rebooking policy.
  • Online booked tickets are subject to an 8% non-refundable charge when cancelled unless booked through a Cormorant eCard
    Alternatively purchase a Cormorant eCard for which there is no charge when cancelling a trip
  • Online booked tickets cannot be applied to charters
    policy advisory
  • Online booked tickets can only be rebooked online
    policy advisory
  • Confirmation emails [also check your spam folder]
    Our reservation system will send you a confirmation email for the sailing that you booked. If you don't see the email in your inbox, please check your Spam folder and mark it as "not spam". Our confirmation emails are sent from Cormorant Water Taxi <>
  • What sailings can be booked online
    Online Booking is available for scheduled services running between Horseshoe Bay / Sunset Marina the Long Bay, Sea Ranch / Artaban and intermediate docks as well as Center-, West Bay and Gambier Harbour. Travellers can book pickups and drop-offs to and from any dock along the route; other bookings and charters please call our dispatch on (604) 250-2630 Gambier Island: Our operational planning makes it possible to book about 2 weeks ahead. Trips outside of that date range can be either booked closer to the travel date or you can still book a charter. Other Gambier Island sailings that aren't covered by the online scheduled runs can be arranged directly with our dispatch in the usual manner. Please note that tickets purchased for online scheduled trips can't be applied to charters. If you can't travel you must either cancel or reschedule online. Online booked tickets cannot be applied ad-hoc when travelling to a new trip. Operators are not permitted to transfer bookings at time of travel.
  • Cancellations & Rebookings
    You can reschedule or cancel your own booking by signing in to our member area and go to My Bookings. If the trip was booked with one of our Cormorant eCards, you will be able to cancel or rebook at no charge. Balance will be refunded to your card immediately. If you booked a ticket(s) without a Cormorant eCard, you can cancel a trip within the published booking policy time frame, you will receive a refund minus the 8% non-refundable booking fee. Our payment processor takes about 5-10 days to refund. If you know you will travel with us again in the future, you may want to use the reschedule function in My Bookings. No partial cancellations or partial rebookings are possible! Cancellations for scheduled trips 6 hours prior to sailing. No call necessary. Cancellations for charters 6 hours prior to trip. Please call. Online scheduled bookings are not interchangeable with charters! Reschedules only apply to online bookable trips. Operators are not permitted to accept payment for a trip with the booking from another paid trip. You need to reschedule or cancel.
  • How much cargo can I bring?
    Load factors are important on a boat; not just for safety. There are also passenger limits on a boat due to regulations and boat capacity. These factors affect what loads we can accommodate and need to charge for. Please always consult with our dispatch before assuming it will be ok. Excess and oversize loads subject to charge. For scheduled trips, when you travel with Cormorant Marine consider luggage limitations on our boats. Guidance: if you can carry it in-one-go; we can too. We charge extra for excess baggage per person over and above personal goods and luggage. Payment for this will be collected when loading at the pick-up locations by cash or credit card. Items considered “excessive and over-sized” and not personal luggage include: freight, all fuels, building materials, gardening materials, machinery and furniture etc. These must be discussed with dispatch prior to booking. For booking freight transportation please contact; Operations Manager Mike Laudrum directly at 604-250-2630. For chartered trips, please discuss your cargo needs with our dispatch.
  • I need to catch a flight; I need to catch a connecting ferry
    Wind, currents, heavy loads, mechanical issues, wildlife, traffic and other unforseen emergencies at sea may ultimately mean we don't arrive on time. We may be compelled to assist another vessel! This means that you need to anticipate and plan for enough transition time between different modes of transport. You have our committment to get you to your destination. We will do our best!
  • What mobile operating systems are supported?
    Our mobile-friendly site is currently supported by the following operating systems on mobile devices: iPhone: iOS 14 and above (iPhone 7 and above) Android: 9.0 and above Alternatively use a Web browser on your desktop.
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